Questions, feedback, and data requests
Let's hear what's on your mind.
Ask a question, flag a content concern, or request deletion of your information. Keep your message focused, and leave sensitive details out.
How can we help?
Never include a password, sign-in code, payment-card details, medical information, or private school records. This is not a live-chat or emergency service.
Read the Privacy Policy for how submitted information and data requests are handled.
Choose the right starting point
- General question
Tell us what you were trying to do and what you need help understanding. Our FAQ may already have an answer.
- Report a content concern
Include the course or topic title and a short description of the error or concern. Share only the excerpt needed to explain it, without personal information.
- Request data deletion
Use the email associated with the account and explain whether the request covers a course, submitted material, or the whole account. If you are a parent or guardian, say so without attaching identity documents.
About deletion requests
A request may require verification and clarification of which records it covers. Deletion is not instant: backups, security logs, billing records, and provider-held data can have separate retention requirements. Archiving a course is not deletion.
See retention and deletion details. Submitting a request is not a confirmation that deletion has been completed.